Because we make all of our items to order, all orders are usually processed and shipped within 2-3 business days. In some cases, your items will ship sooner.
We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount.
We treat every item you purchase as if it were our own and we take extreme care in packaging each order
All items are shipped by either UPS or United States Postal Service(USPS).
Generally, shipments under $75 in value and under 3 lbs. in weight ship via USPS which can take between 2 and 7 business days for delivery.
Shipments over $75 and/or over 3 lbs. in weight ship via UPS. UPS ship times vary depending on what area of the country we are shipping to.
We are on the West Coast, so shipping using standard UPS can take up to 6 business days to the East Coast.
Note: The following shipping tables apply only to shipments within the United States. We are not shipping internationally at this time
Flat Rate Shipping Charges
(3-6 Business Days)
|2nd Day Air
(2 Business Days)
(Next Business Day)
|Up to $75.00||$5||$20||$35|
Rules & Exceptions
* Our flat rate shipping charges are calculated based on pre-tax and pre-discount merchandise totals.
* Flat rate shipping charges apply to orders shipping within the 48 contiguous United States only.
* For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, there may be an additional charge for express deliveries.
* We mainly use USPS as our primary shipping carrier however some heavier packages > 3 lbs. may be shipped using UPS.
Orders are typically shipped within 2-3 business days. You will be notified by e-mail if the item is not available to ship within 2-3 days.
Rates For Expedited Shipping:
Please add an additional $35 for UPS Express shipping.
Note: If your Express order shipment cost exceeds $35.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.
Shipping to Alaska, Puerto Rico and Hawaii
There is no additional shipping charge to Alaska, Puerto Rico or Hawaii. However, we do not offer express shipping to these regions.
Our Refund Policy
At Kid In Charge, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.
However, if you are not satisfied with your purchase, you can return the products to us for a full refund.
Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label.
Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.
Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please note that we do not accept returns on any personalized or monogrammed items in our store.
Once an RMA number has been received, please ship the item(s) by mail to:
Steve Chou(Kid In Charge)
650 Castro St., Suite 120-483
Mountain View, CA 94041
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.